Pikup Privacy Policy

We, Trailmark Technologies Private Limited, are registered at 3rd Floor, 556, Guru Ram Das Nagar, Laxmi Nagar, New Delhi – 110092, hereinafter referred to as Pikup.

At Pikup, we value your trust & respect your privacy. This Privacy Policy provides you with details about the manner in which your data is collected, stored & used by us. You are advised to read this Privacy Policy carefully. By visiting Pikup’s website/WAP site/applications you expressly give us consent to use & disclose your personal information in accordance with this Privacy Policy. If you do not agree to the terms of the policy, please do not use or access Pikup’s website, WAP site or mobile applications.

Note: Our privacy policy may change at any time without prior notification. To make sure that you are aware of any changes, kindly review the policy periodically. This Privacy Policy shall apply uniformly to Pikup’s desktop website, Pikup’s mobile WAP site & Pikup mobile applications.


We will not sell, share or rent your personal information to any 3rd party or use your email address/mobile number for unsolicited emails and/or SMS. Any emails and/or SMS sent by Pikup will only be in connection with the provision of agreed services & products and this Privacy Policy. Periodically, we may reveal general statistical information about Pikup & its users, such as number of visitors, number of rides, number of km driven, etc. We reserve the right to communicate your personal information to any third party that makes a legally-compliant request for its disclosure.

Personal Information

Personal Information means and includes all information that can be linked to a specific individual or to identify any individual, such as name, address, mailing address, telephone number, email ID, official email address, credit card number, cardholder name, card expiration date, information about your mobile phone, current location, office location, travel history, DTH service, data card, electricity connection, Smart Tags and any details that may have been voluntarily provided by the user in connection with availing any of the services on Pikup

When you browse through Pikup, we may collect information regarding the domain and host from which you access the internet, the Internet Protocol [IP] address of the computer or Internet service provider [ISP] you are using, device info and anonymous site statistical data.

Methods of Collection of Personal Information

We may collect and process the following personal information or data (information that can be uniquely identified with you) about you:

  1. Information at the point of registration, which includes, name, company of occupation, date of birth, gender, official email ID, email address, password, mobile phone number, personal vehicle related information and other information deemed necessary at the point of registration. In case of information being fetched from a third party at the point of registration we will be taking explicit permissions for the same.
  2. In addition to this Pikup reserves the right to store data related to any correspondence between you and us, records of bookings you have made, records of filled/ unfulfilled requests, records of any advertisements you have placed with us through the site/ applications, record of any transaction related data which may include financial, operational, and even click/ form entry on the website/ app, record of financial transactions as tracked by Pikup and provided by the payment processor, your replies to any questionnaires floated by Pikup on its website, App or social media channels, among others.
  3. Financial Information stored at our end would include information related to any financial transactions made on Pikup (including transactions made on Pikup using the payment processor)/ This may include information such as your credit card, debit card or bank account details, details of Trips (as described in our Conditions) you have booked or offered through the Site and / or Applications;
  4. Further Pikup may store any information it receives from you in order to troubleshoot any problem you have reported or address any grievance you have reported. Also we reserve the right to store any information about you which we may have received from other sources.
  5. Pikup will also be storing information related to IP Address, Device ID, Cookies (With Non Personal Information) and also your location based information stored in the course of your use of our application.

Use of Personal Information

We use personal information to provide you with services & products you explicitly requested for, to resolve disputes, troubleshoot concerns, help promote safe services, collect money, measure consumer interest in our services, inform you about offers, products, services, updates, customize your experience, detect & protect us and you against error, fraud and other criminal activity, enforce our terms and conditions, etc.

We may occasionally ask you to complete optional online surveys. These surveys may ask you for contact information and demographic information (like zip code, age, gender, etc.). We use this data to customize your experience at Pikup, providing you with customization that we think you might be interested in and to display customization according to your preferences.


A “cookie” is a small piece of information stored by a web server on a web browser so it can be later read back from that browser. Pikup may uses cookie and tracking technology depending on the features offered. No personal information will be collected via cookies and other tracking technology; however, if you previously provided personally identifiable information, cookies may be tied to such information. Aggregate cookie and tracking information may be shared with third parties.

Links to Other Sites

Our site/ mobile app is linked to other websites/ third party API’s that may collect personally identifiable information about you. Pikup is not responsible for the privacy practices or the content of those linked websites.


Pikup has stringent security measures in place to protect the loss, misuse, and alteration of the information under our control. Whenever you change or access your account information, we offer the use of a secure server. Once your information is in our possession we adhere to strict security guidelines, protecting it against unauthorized access.


By using Pikup and/or by providing your information, you consent to the collection and use of the information you disclose on Pikup in accordance with this Privacy Policy, including but not limited to your consent for sharing your information as per this privacy policy.

Please contact us at support@pikup.co.in in case of any grievances or feedback.